To repair the broken or disabled trusted storage please generate a repair request XML-file, which includes every broken or disabled fulfillment-ID's of your trusted storage. Make sure to not include expired licenses.
With that XML-file we can generate a repair XML-file which you have to load into your license manager.
Please follow the steps next to repair your license:
1. Gather all broken/disabled fulfillment ID's. Therefor open eCogLM.exe and click on the details button. The detailed information will show you all your broken fulfillment ID's.
2. Open the Windows terminal (CMD)
3. The following command will generate a single repair request XML-file including all fulfillment's in one go: 'servercomptranutil -n repairrequest.xml -e FID60b228d1_156849768e97fc0 -e -e'. You can find "servercomptranutil" in 'C:\Program Files\Trimble\eCognition License Server 9.2\bin'. **Please use the corresponding broken FID's showing up in the details overview of your license manager. The FID above is just an example.**
4. Provide us with the XML-file, so I can process your repair request and send you the repair XML-file which you can load into your license manager afterwards. (via "Process response offline activation" functionality).
You can load servercomptransutil from the following location: https://drive.google.com/drive/folders/0B3rcIGsCtTo6ejRrdlN1QWVaMjA?usp=sharing